Refund Policy

Simunlocks.com services are covered by our 100% money back guarantee in case your phone cannot be unlocked with our services. This guarantee applies solely to the respect that the code is proven not working. The implication or misuse of the guarantee by the customer does not warrant a refund. The guarantee does not apply to a customer who is not satisfied with how their phone is operating after the unlock (connection to mobile network, setup & configuration, etc).


It is up to the customer to ensure the correct input of the phone’s information when purchasing. The IMEI entered into the site must be found on the phone by dialing *#06#. If the IMEI provided is later found to be incorrectly submitted by the customer there is no refund provided.


Simunlocks.com reserves the right to request evidence that your mobile device is, in fact, locked after the supplied unlock code has been entered. This evidence can include photo and/or video documentation of the locked device along with a demonstration of the steps you followed to unlock the device. Video proof must comply to these requirements:

  1. The video must be continuous.
  2. The video must show the IMEI number, by dialing *#06# on the home screen.
  3. The video must show unlock code being entered into the phone and error message appearing after code was entered.


98% of our unlock codes that we provide will unlock your device. We are happy to refund users that have received incorrect unlock codes. Please note there are some cases where we cannot provide a refund to you. These cases include:

  1. The IMEI number provided was incorrect and a code was produced.
  2. iOS7 activation lock was enabled, findmyiphone was on.
  3. No video proof was submitted for non working code claim.
  4. Buyer does not notify seller of non working code claim within 5 days.
  5. The phone is hard-locked with 0 left attempts, is freeze, or refurbished.
  6. The unlock service was purchased from another vendor while your order was on processing status.
  7. The device was successfully unlocked but is not compatible with the carrier.
  8. Incorrect MEID or ESN, MEP, CARRIER, MODEL, PRD, KBH is submitted.